IT Service Desk | TLC Zone

The Technology Liaison Contact (TLC) Program is coordinated by Information & Technology (IT) for the purpose of providing essential and timely information to schools and district departments to effectively support technology at your site.  Principals and department heads are asked to appoint a TLC who meets the criteria below and who will be able to interact with IT in the following capacity:

• The TLC should be a non-instructional employee, or someone who can be released, to receive information and training by attending TLC meetings, web broadcasts and audio/video conferences during school hours.
• The TLC should have general technical knowledge and abilities and a willingness to learn.  The TLC will assist faculty and staff with hardware, software, networking, telephone and server issues.
• The TLC should return from meetings and share technical information with administrators, faculty and staff and facilitate necessary training.
• The TLC should assist with technology purchases and inventory.