School Name Discovery ES (3962) School Year 2018 - 2019 The environment or culture in which engaging programs take place must consider and plan for: families to feel welcomed,
valued, and respected by program staff; two-way communication and relationship building with families are adapted to meet
changing family and community circumstances; opportunities are provided for family support and development through the family
partnership process and through intentional parent/family peer groups within the program and community. Strategy Review Customer Service expectations with staff. Due Date 30 Days (From School Start) When the caller is upset, a customer service star LEAPS into action: L - Listen; allow the caller to express his or her frustration. E - Empathize without interrupting; acknowledge the person’s feelings. A - Apologize without taking or laying blame. Put yourself in their shoes. Say, “I understand, I’d be unhappy too if that happened to me.” Or say, “I’m sorry that happened.” P - (Be) Positive. Asking non-threatening questions helps callers to calm down and think about the facts of the situation. S - Solve; suggest solutions that you can agree on, or ask how you can help. Remember, a positive attitude is the most important asset you have. Avoid argument and criticism! Raylene Thomas 10/18/2018 Provide exceptional customer service to families and community stakeholders Nadia Clarke 5/4/2018 Andrea Orta: Office Manger, Jacqueline Nicholson: IMT, Kim McFadden: Office Clerk, Raylene Thomas: Assistant Principal Raylene Thomas 10/18/2018 Administration and Title 1 Liaison Dannyelle deVarona 9/14/2018 We will measure the progress by analyzing our Customer Service Satisfaction Survey Results Dannyelle deVarona 9/14/2018 Raylene Thomas 10/18/2018 Dannyelle deVarona 9/14/2018 Dannyelle deVarona 9/14/2018 Strategy Connect families with school, district and local community resources. Due Date Upload documents by the fifth week of each quarter
Provide ongoing updated relevant resources to families and the community Nadia Clarke 5/4/2018 Administration and Title 1 Liaison Dannyelle deVarona 9/14/2018 We will measure the progress by analyzing our Customer Service Satisfaction Survey Results Dannyelle deVarona 9/14/2018 Dannyelle deVarona 9/14/2018 Strategy Recognize the cultural uniqueness of families served in the school/community. Due Date Between the 5th and 6th week of school
Bridge the Cultural Gap between Families & Staff Nadia Clarke 5/4/2018 Administration, Faculty, and Staff Dannyelle deVarona 9/14/2018 We will measure the progress by analyzing our Customer Service Satisfaction Survey Results Dannyelle deVarona 9/14/2018 Dannyelle deVarona 9/14/2018 Dannyelle deVarona 9/14/2018 Strategy Continue the "Catch Them Being..." program recognizing individuals supporting a positive environment/culture in your school. Due Date Monthly
Provide incentives to maintain a positive school environment Nadia Clarke 5/4/2018 Assistant Principal Dannyelle deVarona 9/14/2018 We will measure the progress by analyzing our Customer Service Satisfaction Survey Results Dannyelle deVarona 9/14/2018 Dannyelle deVarona 10/19/2018 Dannyelle deVarona 9/14/2018 Strategy Share Social and Emotional Learning Competencies with families. Due Date 1st Semester
Discovery Elementary School promotes a positive school climate, where our students are supported, engaged and recognized. Students are held to high academic and behavioral expectations and feel a sense of belonging because they are connected to adults, with whom they develop supportive and trusting relationships. In this climate of inclusivity, students feel safe, secure and readily able to engage with their peers. Dannyelle deVarona 10/18/2018 Provide tiered support for Social Emotional Learning Nadia Clarke 5/4/2018 Support Staff Dannyelle deVarona 10/18/2018 The Curriculum Coaches and the Administration team will evaluate the data after assessments are given and provide feedback. Raylene Thomas 10/19/2018 The assistant Principal will Evaluate Behavior Referral Data using the BMS Data Chart at the end of each Quarter. Dannyelle deVarona 10/18/2018 Strategy Engage in deliberate school-wide Social Emotional Learning (SEL) activities in LEAPS evidenced in SIP, Positive Behavior Plan (SPBP), RtI Action Plan, Attendance Plan Due Date Daily Provide tiered support for Social Emotional Learning as evidenced by daily use of LEAPS, RtI, and other supported strategies.
Documentation for this strategy will be evidenced under Best Practice 2 RtI Action Plan and embedded activities in the Behavior and Attendance Plans.
FACE Plan
Engagement Goal
Review Customer Service expectations with staff.
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Connect families with school, district and local community resources.
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Recognize the cultural uniqueness of families served in the school/community.
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Continue the "Catch Them Being..." program recognizing individuals supporting a positive environment/culture in your school.
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Way(s) to Measure Progress
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Share Social and Emotional Learning Competencies with families.
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Person or Group Name
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Way(s) to Measure Progress
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Engage in deliberate school-wide Social Emotional Learning (SEL) activities in LEAPS