School Name Oriole ES (1831) School Year 2018 - 2019 The environment or culture in which engaging programs take place must consider and plan for: families to feel welcomed,
valued, and respected by program staff; two-way communication and relationship building with families are adapted to meet
changing family and community circumstances; opportunities are provided for family support and development through the family
partnership process and through intentional parent/family peer groups within the program and community. Strategy Review Customer Service expectations with staff. Due Date 30 Days (From School Start) We all know that customer service is important. We all know that we should be pleasant and helpful to those with whom we interact. This document is designed to give you practical tips on customer service to help bring awareness to how each of us plays a part in customer service. In doing so, we hope to increase and maintain Oriole’s reputation with our families and within our community, and you’ll help to make your job less stressful. Sheneka Blue 11/4/2018 Provide exceptional customer service to families and community stakeholders Nadia Clarke 5/4/2018 Carol King-Roberts Sheneka Blue 11/4/2018 Sade Smith Sheneka Blue 11/4/2018 Sharleda Jordan Sheneka Blue 11/4/2018 Stephanie Taylor Sheneka Blue 11/4/2018 Annual Stakeholder Surveys Sheneka Blue 11/4/2018 Sheneka Blue 11/4/2018 Strategy Connect families with school, district and local community resources. Due Date Upload documents by the fifth week of each quarter
Provide ongoing updated relevant resources to families and the community Nadia Clarke 5/4/2018 Sheneka Blue Sheneka Blue 11/4/2018 Carol King-Roberts Sheneka Blue 11/4/2018 Tanya Ivy Sheneka Blue 11/4/2018 Cynthia Holmes Sheneka Blue 11/4/2018 Stakeholder Surveys Sheneka Blue 11/4/2018 Staff Professional Development Sign In Sheets Sheneka Blue 11/4/2018 Parent Engagement Sign In Sheets Sheneka Blue 11/4/2018 Strategy Recognize the cultural uniqueness of families served in the school/community. Due Date Between the 5th and 6th week of school
Bridge the Cultural Gap between Families & Staff Nadia Clarke 5/4/2018 Sheneka Blue Sheneka Blue 11/4/2018 Marcia Matos Sheneka Blue 11/4/2018 Carol King-Roberts Sheneka Blue 11/4/2018 Nancy Cadet Sheneka Blue 11/4/2018 Cynthia Holmes Sheneka Blue 11/4/2018 Tanya Ivy Sheneka Blue 11/4/2018 Stakeholder Surveys Sheneka Blue 11/4/2018 Staff Professional Development Sign In Sheets Sheneka Blue 11/4/2018 Parent Engagement Sign In Sheets Sheneka Blue 11/4/2018 Sheneka Blue 11/4/2018 Strategy Continue the "Catch Them Being..." program recognizing individuals supporting a positive environment/culture in your school. Due Date Monthly
Provide incentives to maintain a positive school environment Nadia Clarke 5/4/2018 Tanya Ivy Sheneka Blue 11/4/2018 Cynthia Holmes Sheneka Blue 11/4/2018 Shakitha Wallace Sheneka Blue 11/4/2018 Carol King-Roberts Sheneka Blue 11/4/2018 School Referral Data Sheneka Blue 11/4/2018 Stakeholder Surveys Sheneka Blue 11/4/2018 Strategy Share Social and Emotional Learning Competencies with families. Due Date 1st Semester
Provide tiered support for Social Emotional Learning Nadia Clarke 5/4/2018 Shakitha Wallace Sheneka Blue 11/4/2018 Tanya Ivy Sheneka Blue 11/4/2018 School Stakeholder Surveys Sheneka Blue 11/4/2018 Strategy Engage in deliberate school-wide Social Emotional Learning (SEL) activities in LEAPS evidenced in SIP, Positive Behavior Plan (SPBP), RtI Action Plan, Attendance Plan Due Date Daily Provide tiered support for Social Emotional Learning as evidenced by daily use of LEAPS, RtI, and other supported strategies.
Documentation for this strategy will be evidenced under Best Practice 2 RtI Action Plan and embedded activities in the Behavior and Attendance Plans.
FACE Plan
Engagement Goal
Review Customer Service expectations with staff.
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Connect families with school, district and local community resources.
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Way(s) to Measure Progress
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Recognize the cultural uniqueness of families served in the school/community.
Objective
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Person or Group Name
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Way(s) to Measure Progress
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File Name
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Continue the "Catch Them Being..." program recognizing individuals supporting a positive environment/culture in your school.
Objective
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Person or Group Name
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Way(s) to Measure Progress
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Share Social and Emotional Learning Competencies with families.
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Person or Group Name
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Way(s) to Measure Progress
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Engage in deliberate school-wide Social Emotional Learning (SEL) activities in LEAPS