School Name Anderson, Boyd HS (1741) School Year 2018 - 2019 The environment or culture in which engaging programs take place must consider and plan for: families to feel welcomed,
valued, and respected by program staff; two-way communication and relationship building with families are adapted to meet
changing family and community circumstances; opportunities are provided for family support and development through the family
partnership process and through intentional parent/family peer groups within the program and community. Strategy Review Customer Service expectations with staff. Due Date 30 Days (From School Start) Boyd Anderson High School Staff will provide exceptional customer service to families and community stakeholders by having a welcoming attitude at initial greeting/meeting, a pleasant tone of voice, and providing assistance empathetically. If the customer cannot be helped right away, the staff will allow the customer to wait no longer than 5-10 minutes until appropriate personnel can help that person. If they cannot be helped that day, staff member will take down a number where the customer can be reacherd and give them a call back with an answer pertaining to their concern within 24hours. Jenny Thelwell 10/3/2018 Provide exceptional customer service to families and community stakeholders Nadia Clarke 5/4/2018 All clerical staff Jenny Thelwell 10/3/2018 We will meet with staff to discuss any issues and concerns that have occured and come up with a plan to ensure it doesn't happen again. Jenny Thelwell 10/3/2018 Strategy Connect families with school, district and local community resources. Due Date Upload documents by the fifth week of each quarter
Flyers of community resources and school happenings are posted in each grade level office area. Parents that visit the school can easily access these flyers. Jenny Thelwell 10/15/2018 Provide ongoing updated relevant resources to families and the community Nadia Clarke 5/4/2018 Ms. Callaway and Ms. Foster Jenny Thelwell 10/15/2018 Survey Jenny Thelwell 10/15/2018 Strategy Recognize the cultural uniqueness of families served in the school/community. Due Date Between the 5th and 6th week of school
Bridge the Cultural Gap between Families & Staff Nadia Clarke 5/4/2018 Jenny Thelwell 11/6/2018 Strategy Continue the "Catch Them Being..." program recognizing individuals supporting a positive environment/culture in your school. Due Date Monthly
For students, teachers recognize positive behavior and students in good academic standing by choosing a "student of the month". Jenny Thelwell 10/15/2018 Provide incentives to maintain a positive school environment Nadia Clarke 5/4/2018 Faculty Jenny Thelwell 10/15/2018 survey Jenny Thelwell 10/15/2018 Strategy Share Social and Emotional Learning Competencies with families. Due Date 1st Semester
Social and Emotional Learning Competencies were shared with parents at the first School Advisory Council (SAC). Jenny Thelwell 10/3/2018 Provide tiered support for Social Emotional Learning Nadia Clarke 5/4/2018 SAC Co-chairs Jenny Thelwell 10/15/2018 survey Jenny Thelwell 10/15/2018 Strategy Engage in deliberate school-wide Social Emotional Learning (SEL) activities in LEAPS evidenced in SIP, Positive Behavior Plan (SPBP), RtI Action Plan, Attendance Plan Due Date Daily Provide tiered support for Social Emotional Learning as evidenced by daily use of LEAPS, RtI, and other supported strategies.
Documentation for this strategy will be evidenced under Best Practice 2 RtI Action Plan and embedded activities in the Behavior and Attendance Plans.
FACE Plan
Engagement Goal
Review Customer Service expectations with staff.
Objective
Added By
Date
Person or Group Name
Added By
Date
Way(s) to Measure Progress
Added By
Date
Connect families with school, district and local community resources.
Objective
Added By
Date
Person or Group Name
Added By
Date
Way(s) to Measure Progress
Added By
Date
Recognize the cultural uniqueness of families served in the school/community.
Objective
Added By
Date
File Name
Added By
Uploaded Date
Continue the "Catch Them Being..." program recognizing individuals supporting a positive environment/culture in your school.
Objective
Added By
Date
For staff, a trophy of excellence is awarded to a teacher who has made a positive impact around the school. The teacher is presented by a fellow teacher. Teachers may not be in the same department...this allows for teachers to build a more positive relationship with other teachers outside of their department.
Person or Group Name
Added By
Date
Way(s) to Measure Progress
Added By
Date
Share Social and Emotional Learning Competencies with families.
Objective
Added By
Date
Person or Group Name
Added By
Date
Way(s) to Measure Progress
Added By
Date
Engage in deliberate school-wide Social Emotional Learning (SEL) activities in LEAPS