School Name Lloyd Estates ES (1091) School Year 2018 - 2019 The environment or culture in which engaging programs take place must consider and plan for: families to feel welcomed,
valued, and respected by program staff; two-way communication and relationship building with families are adapted to meet
changing family and community circumstances; opportunities are provided for family support and development through the family
partnership process and through intentional parent/family peer groups within the program and community. Strategy Review Customer Service expectations with staff. Due Date 30 Days (From School Start) All School Personell will provide exceptional customer servide to families and community stakeholders by making them feel welcomed and making sure their needs are met in a timely manner. Luisa Hanfling 10/26/2018 Provide exceptional customer service to families and community stakeholders Nadia Clarke 5/4/2018 All School Staff Luisa Hanfling 10/26/2018 All School Staff Luisa Hanfling 10/15/2018 Progress will be measured by surveys and feedback from parents and community stakeholders. Surveys will include the Annual Customer Service Survey. Luisa Hanfling 10/26/2018 Progress will be measured by surveys and feedback from parents and community stakeholders. Surveys will include the Annual Customer Service Survey. Luisa Hanfling 10/15/2018 Luisa Hanfling 10/26/2018 Strategy Connect families with school, district and local community resources. Due Date Upload documents by the fifth week of each quarter
Lloyd Estates will provide ongoing resources to families and the community when they attend family night as well as our SAC meetings. Luisa Hanfling 10/26/2018 Provide ongoing updated relevant resources to families and the community Nadia Clarke 5/4/2018 Support Staff Luisa Hanfling 10/15/2018 Shawn Allen, Marilyn Guirand, Luisa Hanfling, Vivian Rowe, Deborah Holdren, Deshaun Sweet, Caroline Reidy Marilyn Guirand 10/11/2018 The progress will be measured by conducting monthly meetings with the FACE team in order to discuss the customer service process at the school. At the meeting we will brainstorm ideas on how to better serve our stakeholders. Marilyn Guirand 10/18/2018 Luisa Hanfling 10/26/2018 Strategy Recognize the cultural uniqueness of families served in the school/community. Due Date Between the 5th and 6th week of school
Bridge the Cultural Gap between Families & Staff Nadia Clarke 5/4/2018 All School Staff Luisa Hanfling 10/15/2018 Progress will be measued by student and parent participation during academic family events. In addition, we will analyze our Customer Service Satisfaction Survey results. Luisa Hanfling 10/15/2018 Luisa Hanfling 10/26/2018 Strategy Continue the "Catch Them Being..." program recognizing individuals supporting a positive environment/culture in your school. Due Date Monthly
We will use the "Touchdown Tuesday" program to recognize individuals that are supporting school improvement efforts, using effective instructional strategies, and producing academic gains. Luisa Hanfling 10/15/2018 Provide incentives to maintain a positive school environment Nadia Clarke 5/4/2018 Administration Luisa Hanfling 10/15/2018 Progress will be measured by the number of teachers recognized monthly. Deshaun Sweet 10/15/2018 Deshaun Sweet 10/15/2018 Strategy Share Social and Emotional Learning Competencies with families. Due Date 1st Semester
Provide tiered support for Social Emotional Learning Nadia Clarke 5/4/2018 Vivian Rowe Marilyn Guirand 10/18/2018 The progress will be measured by monitoring the referral database to verify if the number of referrals are decreasing. Marilyn Guirand 10/18/2018 Strategy Engage in deliberate school-wide Social Emotional Learning (SEL) activities in LEAPS evidenced in SIP, Positive Behavior Plan (SPBP), RtI Action Plan, Attendance Plan Due Date Daily Provide tiered support for Social Emotional Learning as evidenced by daily use of LEAPS, RtI, and other supported strategies.
Documentation for this strategy will be evidenced under Best Practice 2 RtI Action Plan and embedded activities in the Behavior and Attendance Plans.
FACE Plan
Engagement Goal
Review Customer Service expectations with staff.
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Connect families with school, district and local community resources.
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Recognize the cultural uniqueness of families served in the school/community.
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Way(s) to Measure Progress
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Continue the "Catch Them Being..." program recognizing individuals supporting a positive environment/culture in your school.
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Person or Group Name
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Way(s) to Measure Progress
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File Name
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Share Social and Emotional Learning Competencies with families.
Objective
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Person or Group Name
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Way(s) to Measure Progress
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Engage in deliberate school-wide Social Emotional Learning (SEL) activities in LEAPS