Telecommunication Services | Pagers

Establishing a New Account with New Service for a School or Department

Schools should follow the steps below to purchase pagers and paging service:

1. Select device from the available options listed below
2. Complete a req/po for USA Mobility to cover the cost of service
   for the remainder of the fiscal year
3. E-mail Kendra Demme with new service request information including type of pager requested, PO number and ship to address
4. IT will forward the information to USA Mobility for processing
5. When IT receives account establishment and shipment information it will be forwarded back to the school or department

Purchasing New Equipment for Schools or Departments with Existing USA Mobility Accounts

Locations should follow the steps below to purchase pagers and paging service:

1. Select device from the available options listed below
2. Complete po maintenance necessary to cover the cost of new service
3. E-mail Kendra Demme with request for pager, including type of pager requested, PO number, USA Mobility account number and ship to address
4. IT will forward the information to USA Mobility for processing
5. When IT receives shipment information it will be forwarded back to the school or department

Replacement Orders

Subscribers that wish to upgrade their pager equipment should follow the steps above for new equipment purchase.

Service and Repair Requests

Subscribers whose equipment or service fails to function properly should contact the IT help desk
at 321-0411.  Help desk staff will collect the information necessary to initiate service restoration and/or equipment replacement.

Lost Equipment

Subscribers who have equipment that is lost or stolen should contact the IT help desk at 321-0411.  Help desk staff will collect the information necessary for equipment replacement.  Subscribers should be aware that there will be a lost equipment charge on their next month’s bill.

Cancel Pager Service

Email Kendra Demme with request for cancellation including pager numbers, account number, location name.  Equipment must then be sent via pony to Kendra Demme at IT.  Pagers must be labeled with their respective numbers and batteries must be removed before sending.  Any equipment not returned will incur a lost equipment charge on the account.

Annual PO Renewal

A Framework Purchase Order will need to be created.  The Material Group is 915, under Item Category (Column labeled I) you must put a B, Quantity is 1, Unit is AU, the Vendor Number is 104978.  Total Value is the amount necessary for service for the full year for all pagers you currently have.  Please reference contract number 25-005N.  It is necessary to enter your USA Mobility account number in the Item Text Print section of the Texts field.  Your purchase order will not be processed by USA Mobility if they do not have this information.