|IT Service Desk | VERIFY ESS INFORMATION FOR REMEDY TICKETS|
The IT Service Desk is continuously striving to improve customer service, and we are using the “Remedy” software system to track all user issues. All calls and email to the IT Service Desk will be recorded in Remedy. Please help us help you to identify the issue and the location. When you call the IT Service Desk, we will ask to verify your name and the location where the incident occurs.
When you call or email the IT Service Desk for a repair (printer, Dell, phone, quad jack), please clearly specify the LOCATION OF THE PROBLEM. Technicians have been dispatched to the wrong location at times because a repair was called in for a different location than the person reporting the problem, and this adds delays to your repair and others.
|IT Service Desk | REMEDY LOGIN INFORMATION|
Authorized SBBC staff can view the status of their Remedy tickets online by clicking on the link below (Intranet only). There is no browser plug-in required, however, the pop-up blocker should be disabled. All Technology Liaison Contacts (TLCs) who are registered in the TLC database will be authorized to access this online view. Instructions for log-on and navigation will be posted in the TLC Conference.
|Check the Status of Your Remedy Tickets|
|I & T Service Desk Service Desk: Mon- Friday 7:00 am - 4:00 pm | (754) 321-0411 Fax - (754) 321-0970|