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           To provide you with superior service please have the following information available  when calling the IT Service Desk for assistance.
                               
                                    I & T Service Desk Service Desk:     Mon- Friday 7:00 am - 4:00 pm   |  (754) 321-0411  Fax - (754) 321-0970

               
                  

 






                                                                                                         IT Service Desk | Useful Contact Information
Please have the following information available when calling the IT Service Desk for assistance.
Platform: Mac/Windows                                            
Version of OS/Application
Be next to the equipment with the problem - Customer Service Rep may ask you to troubleshoot further
Inform Customer Service Rep of all the troubleshooting steps you have already tried
                                                                                                             When Emailing the IT Service Desk:
    When Emailing the IT Service Desk: Please be sure to include your name, location and phone number, along with a detailed description of the problem.  If your contact info is not included, it delays our response time.
                                                                                                             Requesting Service Tickets
1. Please complete the Remedy Ticket Request Form in the TLC conference if you would like to email your hardware repair request.
2. Your Contact Information: Location, Location Number, & Phone Number
3.  Hardware Repairs: Manufacturer, Model, Purchased From, Serial #, Room where equipment is located, & Detailed descrition of the problem
4. Phone Repairs:  Phone # not working, Intercom/Extension not working, Room where phone is locate, Detailed description of the problem    
Remedy LOGIN &  Verify ESS Information For Remedy Tickets Check the Status of Your Remedy Tickets
                                                                                                                        Quad Jack Repairs
1. Quad Jack Number
2. Port Number
3. Room Jack located
4. Detailed description of the problem
                                                                                       IT Service Desk | Apple, Dell & Vendor Contact Information
Apple Contact Information Lenovo & UDT Contact Information
Vendor Contact Information  IT Service Desk Resource Sites