IT Service Desk | Useful Contact Information | ||||
Please have the following information available when calling the IT Service Desk for assistance. | ||||
Platform: Mac/Windows | ||||
Version of OS/Application | ||||
Be next to the equipment with the problem - Customer Service Rep may ask you to troubleshoot further | ||||
Inform Customer Service Rep of all the troubleshooting steps you have already tried | ||||
When Emailing the IT Service Desk: | ||||
When Emailing the IT Service Desk: Please be sure to include your name, location and phone number, along with a detailed description of the problem. If your contact info is not included, it delays our response time. | ||||
Requesting Service Tickets | ||||
1. Please complete the Remedy Ticket Request Form in the TLC conference if you would like to email your hardware repair request. | ||||
2. Your Contact Information: Location, Location Number, & Phone Number | ||||
3. Hardware Repairs: Manufacturer, Model, Purchased From, Serial #, Room where equipment is located, & Detailed descrition of the problem | ||||
4. Phone Repairs: Phone # not working, Intercom/Extension not working, Room where phone is locate, Detailed description of the problem | ||||
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Remedy LOGIN & Verify ESS Information For Remedy Tickets | ![]() |
Check the Status of Your Remedy Tickets | |
Quad Jack Repairs | ||||
1. Quad Jack Number | ||||
2. Port Number | ||||
3. Room Jack located | ||||
4. Detailed description of the problem | ||||
IT Service Desk | Apple, Dell & Vendor Contact Information | ||||
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Apple Contact Information | ![]() |
Lenovo & UDT Contact Information | |
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Vendor Contact Information | ![]() |
IT Service Desk Resource Sites |