AVAYA 9650   To better understand how these phones operate, please read through the instruction material below.


AVAYA 9650: Application Buttons, Navigation and Softkeys

The screen has three application lines that you use to view and manage your calls, your contacts, your call log, and your options and settings.

  • Press the Phone button to view your calls.
  • Press the Contacts button to view your contacts list.
  • Press the Call Log button to see a list of your most recent incoming and outgoing calls.

At any time, one of the application lines is highlighted – with white text on a black background. This is the selected line. Use the Up and Down arrows on the navigation keys to select a line by scrolling up or down.

The four softkey labels at the bottom of the screen go with the softkeys directly below the screen. They show the available actions for the selected line. Pressing a softkey carries out the action shown on the softkey label.

Example: The sample below shows the Phone screen, with an active call on the first application line, which is selected.

The softkey labels show that you can put the call on hold, initiate a conference call, transfer the call, or drop it.


There is a Line button to the right of each application line. Pressing a Line button is a shortcut for selecting the line and carrying out a default action. For example, in the Phone screen, pressing the line button next to a line that is not being used takes gives you dial tone so you can dial a call on that line.

The OK button is another shortcut that carries out the default action on the selected line.

For example, when you select (highlight) an entry in your Contacts list, pressing OK places a call to that person.

About Aux Buttons

Your phone has two rows of extra, auxiliary buttons, or Aux buttons, below the softkeys. You can use the Aux buttons for call management, speed dial buttons, or features. The Aux buttons go with the Aux button labels on the bottom two rows of the screen. The Aux button labels show the function of each of the Aux buttons.

There are two sIT, or pages, of Aux buttons. Use the Aux Shift button, located to the right of the Aux button labels, to switch between the two pages of Aux buttons.

The particular features available on your Aux buttons depend on how your system administrator has set up your phone.

Each Aux button has an LED, which is illuminated if a call appearance or feature assigned to that button is active. The Aux Shift button also has an LED, which is illuminated if there is a call on one of the Aux buttons on the alternate, “hidden” page.

Example: if Aux buttons 1-8 are currently visible and you have a call on Hold on the Aux button # 9, the Aux Shift LED will be illuminated.

Example: Two “Pages” of Aux Buttons


This first page of 8 Aux buttons has bridged extensions and EC500 features.


This second page of 8 Aux buttons has speed dial buttons for Sue, Helen, Rachel, and Steve on the first line and, Directory features (Dir, Next, Make Call), and a Priority calling feature on the second line.

Making and Answering Calls

Use the Phone screen to view and manage calls.

Press Phone to view the main Phone screen at any time.

Select the call appearance you want to deal with and use the sofkeys or the line or OK button to choose an action.

If you have more than three call appearances (for example, if you use bridged appearances to monitor your boss’s extension) you may need to scroll or use the Aux buttons to get to the line you want.

Answering an Incoming Call on Your Own Extension:

If you are not on another call: Lift the handset or press the line button next to the incoming call. You can also press Speaker or Headset to answer an incoming call.

If you are on another call: From the Phone screen, press the Phone button to move to the top of your call appearance list to answer your primary line and/or scroll to the line with the incoming call. Then press Answer or OK or press the line button next to the incoming call.

Answering an Incoming Call to a Bridged Line:


If an Aux button is flashing, press that button or press the Answer softkey.

  1. If the Aux Shift button is lit, the incoming call is on the “hidden” page of Aux buttons.
  2. Press Aux Shift to view the hidden page then press the flashing Aux button of the incoming call.


Making a Call:

  1. Lift the handset, press Speaker or Headset (if applicable), or select an available line and press OK.
  2.  Dial the number you want to call.

Putting a Call on Hold:

  1. If it’s not already highlighted, select the call you want ot put on Hold by pressing the line button or AUX button – or by scrolling to it. 
  2. Press Hold
  3. Press Resume or OK to retrieve the call.

Transferring a Call:

  1. If it’s not already highlighted, select the call you want to transfer by pressing the line button or Aux button – or by scrolling to it
  2. Press Transfer.
  3. Dial the telephone number, or call the person from the Contacts list.
  4. Press Complete to transfer the call.

Send All Calls:

  1. Press the Send Calls Aux button to turn forwarding on or off.

Conference Calls:

Setting up a conference call:

1. From the Phone screen, select your active call and press Conf.



2. Dial the second party, or use Contacts to place a call.


3. When the party answers, press Join to add the person to the existing call and establish the conference connection.


Adding a Person to a Conference Call:

  1. Start with an active call. If it is not highlighted, press the line button or Aux button – or scroll to it.
  2. Press Conf.
  3. Select the call on hold that you want to conference, and take it off hold by pressing Resume or by pressing the line button, the Aux button, or OK.
  4. Press Join to add the person to the conference call.

Dropping a Person from a Conference Call:

  1. Select the conference call and press the More softkey, then Details to see the parties on the call.
  2. Select the person you want to drop.
  3. Press Drop.


Calling a Person from the Contacts List:

  1. Press Contacts.
  2. Select the person or number you want to call. 
  3. Press Call or OK or the corresponding line button. 


Adding a New Contact:

  1. Press Contacts.
  2. Press New.
  3. Enter the name using the dialpad.
  4. Select the next field.
  5. Enter the telephone number. You must remember to add “9” before the number if the contact is inside Broward Schools’ telephone network, and “9 9” if the contact number is a public number outside of Broward Schools telephone network.
  6. Press Save or OK.

Avaya Menu

You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menu items listed:

  • Call Settings
  • Application Settings
  • Screen & Sound
  • Advanced options
  • Network Information
Avaya 9650

AVAYA 9650 Diagram and Operations Guide

The 9650 is being deployed to meet the telephone requirements of district administrators and key office who work in situations where advanced features are necessary. The diagram below shows the face panel of the 9650 and shows the location of the equipment features. Use this guide to start working with your 9650 IP Telephone. It describes how to use the phone's menus and softkeys, how to make and answer calls, and how to use the built-in Contacts and Call Log applications. A special feature of the 9650 is the set of auxiliary buttons ("Aux buttons") that provide direct access to bridged extensions, speed dial buttons, and other features. This guide includes detailed explanations of their use.