Digital Divide | Surplus
When your site is ready to surplus items that no longer meet your site's technology requirements, if they are in "good working condition", please consider surplusing them to SBBC's Digital Divide Program. Plese note that Digital Divide DOES NOT repair broken computers. The process is designed to assist both--the surplusing site and Digital Divide--in maintaining proper documentation so that inventory is smoothly transitioned from the surplusing site's facility into the Digital Divide's. When you first contact the Program by email (email@example.com) with your list of surplus items on the latest 3290A form, you will be notified via CAB with the Remedy ticket number associated to your surplus request. Please make sure that you keep that number for reference as it has to be included in ALL communication with the Program. This Remedy ticket number must be at the beginning of the subject line. Please remember to include both Remedy and Digital Divide as the recipients.
B-Stock does not pick-up surplus equipment for the Digital Divide Program. Digital Divide has ETS staff "assigned" to the Program from Metro Tech Services. Prior to the arrival for the pick-up at your site, all discrepancies found on your submitted 3290A form (if any) need to be cleared. When all that is complete, Digital Divide will contact the DD Shop to assist with the pick-up. You will then receive an e-mail (referencing the Remedy ticket number) to inform you that your equipment is now ready for pick-up and requesting to schedule a day/time for the pick-up.
When the DD techs pick-up the equipment, please make sure they sign where applicable on the 3290A form and that you keep a copy for your site and send the ORIGINAL signed paperwork attn.: Magda Arauz, ETS, Digital Divide. Please remember to place a checkmark by the appropriate column of the 3290A form indicating reason why item is being surplused to the Digitzl Divide program.
Once the ORIGINAL 3290A paperwork is received by Digital Divide, it will be compared against what was submitted by your site. PLEASE: Do not add or remove items from the 3290A form which was approved for pick-up by Digital Divide based on the site's PNI811 report. If you have additional items, these have to be processed separately. For this same reason, please ensure that items submitted in the 3290A form are PHYSICALLY accounted forprior to submission of paperwork and that such items are stored in a safe place pending pick-up by the Program.
Once signed by the Digital Divide director, ORIGINAL 3290A paperwork will be sent to B-Stock and you will get a copy for your site'S records. Unless you so specifiy, copies of the surplus paperwork will be sent to the "Contact Name" listed on the 3290A form of the issuing location.
Digital Divide has on file ALL records of items surplused to the Program since the Program started. Please feel free to request a copy if needed.