Broward Schools Digital Classrooms:

Support for Digital Classroom Components

The links below provide information necessary to trouble-shoot connectivity issues and order repair services for each of the Digital Classroom components included on this support page.  It is the responsibility of the school to use the resources listed below as the first course of action to seek specific equipment repairs. 

There may be times when the entire Digital Classroom “system” is not working, but the actual component that has failed is not readily identifiable.  In those cases – schools should call the ETS Help Desk (321-0411) and ask that Remedy ticket be opened.  Please ask that the help Desk agent make a notation that the specific source of the problem in the digital classroom could not be determined by the teacher or TLC.  ETS support staff will then follow up with the school to help assist in the troubleshooting efforts.

For Self-Help Guides in connecting components, please see:

1) A/V Document Camera Connection

2) A/V Computer Connection

3) DVD/VCR Connection

4) Complete A/V System Connection

For Assistance in seeking repairs for specific equipment that is not functioning, please refer to the reference material below:

 

JVC DVD Recorder/ VCR Combo

 

Warranty Info: 90 day labor / 1 year parts

 

Technical Support:

Troxell Communications Customer Service:

1-800-352-7912 x220

Information to be Provided:

·         School Name, Number & Address

·         Contact Name & Number

·         Make & Model

·         Purchase Order Number

Promethean Interactive Board

Warranty Info:  5 year warranty on equipment / 3 year warranty on projector bulb on Activboard +2 

 

Technical Support:

888-652-2848

Tech Support will do some basic troubleshooting to determine the problem. 
For specific information concerning the Promethean projector on the ActivBoard +2 see the Promethean PRM 10 projector Warranty and Replacement Guide

Information that will be requested:

·         School Name, Number & Address

·         Contact Name & Number

·         Serial Number 

 

Elmo Document Camera

 

Warranty Info: 5 year warranty

 

Technical Support:

Smiley’s Audio Visual

1-800-282-3497

Email:  info@smileysaudiovisual.com

Information that will be requested:

·         School Name, Number & Address

·         Contact name & Number or email address is optional.

A repair ticket number will be assigned.  A UPS pick up will be issued and the unit will be sent to ELMO in New York for repair.  The unit will be shipped directly back to the school.

Send only the unit no accessories.

Please try to keep at least one ELMO box on hand for warranty purposes. (Or, pack the unit in a box with a minimum 2” of packing material on all 4 sides and 2” on the top and 2” on the bottom.)   

If just a power supply is needed, email or call Smiley’s AV.  They will contact ELMO.  ELMO will ship a new one directly to the school at no charge.  ELMO will then email the school with a UPS Label to pick up the defective power supply.

 

Lumens Document Camera

Warranty Info:  5 years

Technical Support:

Call Jonathan at:  866-600-0988  x108

Email: JH@Mylumens.com

Information that will be requested:

·         School Name, Number & Address

·         Contact Name & Number

·         Email address

·         Serial Number

 

Network Infrastructure (Cabling / Wireless)

Warranty Info: 5 years

 

Technical Support:  Call Broward School ETS Help Desk (321-0411) to create a Remedy Ticket.

 

Information that will be requested:

·         School Name, Number & Address

·         Contact Name & Number

·         Email address

·         FISH/Room Number

·         Problem description / Symptoms

 

 

Epson Projector

 

Warranty Info: 3 year

 

Technical Support: Call BECON School Services at 321-1000

BECON School Services is an authorized EPSON Service Center and will handle any and all repairs of EPSON projectors. In order to process your request, please call and BECON will issue a work order to proceed. Whether or not your equipment is in warranty, BECON will address and resolve.

 

Voice Enhancement System

Warranty Info:  Varied

 

Technical Support: For Audio Enhancement and Phonic Ear equipment call Broward School ETS Help Desk (321-0411) to create a Remedy Ticket.   For Lightspeed Technologies equipment call 1-800-732-8999. 

Information that will be requested:

·         School Name, Number & Address

·         Contact Name & Number

·         Email address

·         FISH/Room Number

·         Problem description / Symptoms

 

 

 

 

Media Control Panel

Warranty Info: 5 year

 

Technical Support: Call Broward School ETS Help Desk (321-0411) to create a Remedy Ticket.

 

Information that will be requested:

·         School Name, Number & Address

·         Contact Name & Number

·         Email address

·         FISH/Room Number

·         Problem description / Symptoms

 

Media Equipment Cart

Warranty Info: Varied

 

Technical Support: Call Broward School ETS Help Desk (321-0411) to create a Remedy Ticket.

 

Information that will be requested:

·         School Name, Number & Address

·         Contact Name & Number

·         Email address

·         FISH/Room Number

·         Problem description / Symptoms

 

Pull-down Screen

 

Warranty Info:  None

 

Technical Support: Handle as you would for all school-based facilities issues